Help
OpenRoof
A little guidance
Answers about your account, the map, and the data behind it.
10 questions found
Choose State, Metro, County, or ZIP, then select a metric. Tap a market for its values, observation dates, and available detail. Map geography is available to everyone; some metrics and deeper analysis require Premium access.
Sources include Zillow, Realtor.com, the U.S. Census Bureau, and FRED. Open Sources from the map tools to check the publisher, observation period, and source status. Coverage varies by metric and location.
Publishers release data on different schedules, and some locations have limited coverage. An observation date is the period the value describes. Checking a source again does not make an old observation newer. OpenRoof labels delayed data and leaves unavailable values empty.
Open Graphics studio from Tools or the menu. Ask a question supported by the connected source catalog, use a market template, or import a sourced CSV. Choose lines, vertical bars, horizontal bars, or a supported comparison, then export a PNG or SVG. Source notes and dates stay on the graphic.
The question tool currently matches a reviewed set of U.S. national datasets. It will tell you when a topic, location, or breakdown is unsupported. You can import a sourced CSV for other datasets; OpenRoof does not invent missing values.
New paid memberships and upgrades are paused during development. Free housing-map features remain available. Existing subscribers can still manage billing, view receipts, or cancel renewal.
Open Billing and choose Manage subscription. The secure Stripe portal lets you cancel renewal and view invoices. If your access comes from a Family plan, the plan owner manages the subscription. If you cannot access Billing, email support@openroof.app.
Settings → Emails shows your preferences and whether email delivery is paused. Saving a preference does not send an email. When delivery is available, check your spam folder and the email address shown on your profile.
Existing Family plan owners can open Family members to add or remove member access. Members join using the email address assigned to their seat. New Family subscriptions are currently unavailable.
Settings → Security lets you change your password and set up an authenticator app. The Delete account section asks you to confirm your account email. If you cannot sign in, email support@openroof.app for help or a deletion request. See the Privacy Policy for retention exceptions.
Tell us which page you used, what you expected, and what happened. For account help or a reply, use the support email below.
For account help, email support@openroof.app.